Please contact us before sending any item back.
Include the order number, the item you want to return, its condition and the reason for the request. We will confirm eligibility, the return address, packaging requirements, timing and any costs that apply to that order and destination.
Do not send porcelain without return instructions: safe packing and the correct destination matter. Personalised or commissioned pieces may have different conditions, which should be confirmed before purchase.
For an item that arrived damaged or incomplete, use the contact form promptly and attach clear photographs.