Jingdezhen porcelain · Made for daily lifePorcelain from Jingdezhen

Shipping policy

Last updated: 3 August 2026

We currently accept orders for delivery to supported addresses in the United States only. Orders are fulfilled from China.

Shipping rates

  • Standard shipping: $8 USD for orders below $70 USD.
  • Complimentary standard shipping: available on eligible orders of $70 USD or more. Checkout determines eligibility after applicable discounts.
  • Express shipping: $15 USD when available.

The shipping methods and final charges shown at checkout control if they differ from this summary.

Order processing

Orders are normally prepared for dispatch within 2–4 business days after payment is confirmed. Weekends and public holidays are not business days. Pre-order, made-to-order or personalised pieces may require additional preparation time; any different estimate will be shown on the product page or communicated before dispatch.

Estimated delivery

Standard delivery to the United States is typically 7–12 business days after dispatch. Express delivery is faster when available, but the delivery date is not guaranteed unless explicitly stated at checkout. Customs processing, severe weather, carrier disruption, remote destinations and peak-season demand may extend delivery time.

Tracking

When tracking is available, we will send the tracking details to the email address used for the order after dispatch. Tracking may take a short time to become active.

Shipping addresses

Please check the delivery name, street address, apartment or unit number, city, state, ZIP code and contact details before placing your order. Contact us immediately if a correction is needed. We cannot guarantee an address change after dispatch. Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Customs, duties and import taxes

Orders are shipped from China to the United States on a duties-paid basis. Applicable import duties, import taxes, customs-clearance charges and brokerage fees are covered by us and accounted for in our pricing. The total shown at checkout is the final amount payable for the order and delivery option selected. Customers should not be asked to pay additional import-related charges when the parcel is delivered.

If a carrier or customs authority nevertheless requests an import-related payment, please do not pay it before contacting us. Send us your order number and a copy of the request so that we can investigate and resolve it.

Multiple parcels

To protect fragile porcelain, an order may be divided into more than one parcel. Parcels from the same order may arrive separately and may have separate tracking numbers.

Damage, loss or delivery problems

Please inspect your order promptly after delivery. If an item arrives damaged, contact us through the store contact page within 7 days whenever reasonably possible and include the order number plus clear photographs of the item, internal packaging and outer parcel. We will review the evidence and arrange an appropriate replacement or refund. Do not discard the item or packaging until we confirm the next step, and do not send broken pieces back unless requested.

If tracking shows an unusual delay, loss or delivery exception, contact us through the store contact page so that we can investigate with the carrier.