Jingdezhen porcelain · Made for daily lifePorcelain from Jingdezhen

Refund policy

Last updated: 3 August 2026

We currently sell and deliver to customers in the United States. This policy does not limit any mandatory rights or remedies available under applicable United States federal or state law.

30-day return window

You may request a return within 30 calendar days after your order is delivered. Contact us through the store contact page before sending anything back. We will provide return instructions and the applicable return address after reviewing the request. Items sent without prior return instructions may be delayed or refused where permitted by law.

Return eligibility

For a change-of-mind return, the item must be unused, unwashed and in its original condition, with all original packaging and accessories. Because porcelain is fragile, it must be repacked carefully in the protective materials supplied. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary, where permitted by law.

How to start a return

  1. Contact us through the store contact page within 30 days of delivery.
  2. Include your order number, the item you wish to return and the reason for the return.
  3. Wait for return instructions and the designated return address.
  4. Send the item within 14 calendar days after receiving return instructions.

For a change-of-mind return, the customer is responsible for return postage, suitable protective packaging and any return customs charges, unless applicable law requires otherwise. We strongly recommend a tracked and insured service. We are not responsible for a return parcel that is lost or damaged before it reaches the designated return location.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery whenever reasonably possible. Include the order number and clear photographs of the item, internal packaging and outer parcel. We will review the issue and offer an appropriate replacement or refund. If a return is required, we will provide or reimburse reasonable return shipping. Do not send broken pieces back unless requested.

Items that cannot be returned

Made-to-order or clearly personalised items cannot be returned for a change of mind where applicable law permits this exception. Gift cards and items clearly marked as non-returnable before purchase are also excluded where permitted by law. These exclusions do not affect remedies for faulty, damaged, misdescribed or incorrect goods.

Refunds

After we receive and inspect an eligible return, we will confirm whether the refund is approved. Approved refunds will be issued to the original payment method, normally within 7 business days. Your bank or payment provider may require additional time to display the credit.

Any expedited or premium outbound delivery charge is not refundable beyond the cost of standard delivery unless the order was faulty, damaged, incorrect or applicable law requires otherwise. Where standard shipping was complimentary, there is no outbound standard shipping charge to refund.

Exchanges

The quickest way to obtain a different item is to return the original item in accordance with this policy and place a new order after the return is approved. Replacement of a damaged, defective or incorrect item is handled separately and does not require a new purchase.

Order cancellation

If you wish to cancel before dispatch, contact us immediately. We will try to stop the order but cannot guarantee cancellation once processing or dispatch has begun.